RetroBux Forum

Problems to withdraw

Started by gavi 2022-05-28 at 04:24
2 replies to this topic
gavi
Retro
Posts: 2
Hello, dear staff!!

I am so sorry for bothering you, but i'm having problems to get paid. Look, i tried to withdraw my payment, but it wasn't possible and i don't understand why. I took some screenshots to show you, but here it's not posssible to upload them. Would you please help me out?


Thank you so much for your attention.


Sincerely,




Susie.
Admin
Admin
Posts: 23
Dear Susie,

I've already answered your ticket.

You want a payout on Airtm, and you don't have an Airtm account at all.

How did you think I would send you money to a non-existent account?
Welcome to RetroBux!!
gavi
Retro
Posts: 2
Hello, dear Admin!

First of all, let me say i am so sorry for taking so long to reply your... reply, hahahha, but let me tell you i am disabled (handicapped) and i'm having pretty serious health issues which make me go to hospital several times; that's why i ctually haven't come a long while.

Well, after having said that, let me explain myself about the issues i'm having here. I guessed you had already replied my ticket support before reply me here, but as soon as i created i wasn't able to check the support ticket. I don't know why. For example, you know that when we create a support ticket, you or the system send us an email in which the number of the support ticket is given to us and then when you admins reply to a ticket, we inmediately receive the email to let us know, but i never received any email. So that's the big why i had to ask for help again here.

Now, about the main problem for which i started to ask for help, i'm going to write to you in a direct message, of course, not asking first you excuse me the cheek to write you.

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